PLC Plug and Play Support
1. How does Plug & Play Support Work?
We make a preliminary FREE site visit to your facility to see the equipment you wish to have supported with Plug & Play. We then provide you a quote for providing you with Direct Replacement, Preprogrammed Equipment. After accepting the quote, we order the hardware, have it shipped directly to us for preprogramming, and then schedule a date for you to have it installed and tested. Once we agree the replacement hardware works properly, the hardware is then removed, tagged, and placed on your shelf as a working spare. Whenever you have a hardware failure, you can have confidence that you can be up and running again in just the amount of time it takes one of your guys to change out the device. Defective devices can then be scheduled to be returned to us for repair or replacement and reprogramming and returned to you. This can all be done during normal business hours, and non-emergency rates since your equipment will continue to be running the entire time.
2. How much does Plug & Play Support Cost?
There is the initial cost of the replacement hardware and preprogramming required which will be provided in a free quote. In addition, Hardware devices that require batteries to retain their configurations or programs should be verified during a scheduled service call on a six-month or yearly basis minimum to ensure they are ready for immediate replacement. The cost of Scheduled Service for those customers without a Service Agreement is $150/hr, Portal to Portal, with a (4)hr minimum ($600). There are no additional fees for mileage, tolls, etc… Service Agreements are a great way to get discounts on our standard rates…Click here for more information on Service Agreements.
3. What if there aren’t any replacement components available?
We can discuss with you the options for upgrading to a newer model. Once we decide on a strategy, we can provide you a quote for upgrading…(BTW, thank goodness we found that out now before it failed!)
4. What if I need more information?