Remote Support Services

Remote Support for the entire world

remote support

Our PLC remote services for the entire world offers us the ability to connect to your equipment without leaving our office. This eliminates the need for travel time, which often results in near INSTANT response. At PLC Paramedics, we understand the importance of having reliable and efficient automation systems. That’s why we offer our PLC Remote Support services. Our team of experts provides fast response support, ensuring that your systems are always running smoothly and efficiently. With our remote support package, you can rest assured that your systems are always in good hands. Contact us today to learn more about our PLC Remote Support services and how we can help keep your systems running at peak performance.

1. How does Remote Support Work?

Depending on the amount of equipment you have, and the way you want us to connect, we will develop a strategy that will best serve your needs. Options are available to connect through a wired (Cat5) connection, Wireless (WIFI) connection, or a cellular connection. Cellular requires no connection to your existing network (which makes most IT people happy).

2. What is the Cost?

Once we develop the connection, we will provide you with a quote for the one-time cost of the equipment and installation required to support you remotely. After that, the cost for is a minimum of two hours at the applicable rate either [ Emergency Service $240/hr, ($480) or Scheduled Service $160/hr ($320)]

3. How do I initiate Remote Support?

Once the equipment is in place and you need support, you simply contact us and we will have someone connect to your equipment. Remote Support requires someone from your facility to be at the machine the entire time, talking to our Technician to provide feedback of the system status.

4. What if I need more information?

Email us at or call (text) us at 410-457-4577 for additional information regarding our remote services.